Privacy Policy

Last updated: January 2025

1. Introduction

This privacy policy explains how Zenyx ("we", "our", "us") collects, uses, and protects your personal data when you visit zenyx.co.uk or use our copywriting services. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Zenyx is the data controller responsible for your personal data. For any privacy-related queries, please use our contact form or email us directly.

3. What Data We Collect

Information you provide:

  • Contact form submissions: name, email address, message content
  • Email correspondence: any information you share when contacting us
  • Project enquiries: business name, project requirements

Automatically collected information:

  • Technical data: IP address, browser type, device type
  • Usage data: pages visited, time spent on site
  • Cookies: see our Cookie Policy for details

4. How We Use Your Data

We process your personal data to:

  • Respond to your enquiries (legitimate interest)
  • Provide copywriting services (contract performance)
  • Send project updates (contract performance)
  • Improve our website (legitimate interest)
  • Comply with legal obligations

5. Data Sharing

We do not sell your personal data. We may share data with hosting providers for website operation and professional advisors as legally required. All third parties must process your data lawfully.

6. Data Retention

We retain contact form submissions for 2 years, client project data for 6 years (legal requirement), and website analytics for 26 months.

7. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You may also object to processing and withdraw consent at any time. Contact us to exercise these rights—we will respond within one month.

8. Data Security

We implement appropriate security measures including SSL/TLS encryption, secure hosting, and regular security updates.

9. Complaints

If you have concerns about our data practices, you may contact the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

Contact

For privacy queries, please visit our contact page.